Open Ticket

Dear Support Team,
I am writing to follow up on my two withdrawal requests that have remained in "STAKED" status for more than 12 hours, which far exceeds the normal processing time shown on my previous withdrawal records.
Details of the pending withdrawals:
Amount: 888.00 USDC, submitted at Jul 8, 9:20 PM GMT+8
Amount: 1,998.00 USDC, submitted at Jul 8, 9:12 PM GMT+8
All my earlier smaller withdrawals were processed smoothly and marked as "COMPLETED" without delay. It is unclear and unreasonable that standard withdrawal requests are labeled "STAKED" with no prior explanation or notification sent to me.
Please provide clear and specific responses to the following points:
What does the "STAKED" status mean for a regular withdrawal, and why have my requests been placed under this status?
What is the current processing progress, and what is the exact estimated time for the funds to be released and arrive at my target address?
Are there any additional verifications, procedures or requirements I need to complete to release the funds? If yes, please state all requirements clearly in one reply.
I look forward to your substantive response and a clear resolution timeline at your earliest convenience.
Best regards

I believe there is a contradiction between the FAQ and my account records.

I would like to ask who is handling the project partnership with other crypto projects?

Yesterday I Made these two predictions

我已经在网站入金了 然后显示有200，为什么我就是出金出不了，显示维护中。

Hi,
I’m the BD at ZNS Connect.
Can I talk to someone from the partnerships team regarding an opportunity?

Hi 1024ex Team,

Hey, I’m Akshadh from the Quill crew 🛡️