missing card collection

Subject: Missing World Cup Collection Cards After Settlement

Hi 1024 Support Team,

I am writing to report an issue regarding missing World Cup collection cards after market settlement.

I participated in 3 markets under the France vs. Spain collection (Collection ID: 570), and all 3 positions have been successfully settled. However, I only received 1 collection card instead of 3.

Account Details:

Wallet Address: 9PkEZWt5SEPicrX4yCyJUqM9wmGa6UJpBDqSFeGzQAZv

Collection: France vs. Spain (ID: 570)

Event Date: July 14, 2026

Issue:

Total markets settled: 3

Collection cards received: 1

Missing cards: 2

I understand that each settlement (win or loss) should reward 1 collection card. Could you please investigate and credit the 2 missing cards to my account?

Thank you for your help.